Privacy Policy

Interpretation and definitions

Interpretation

Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning whether they appear in singular or plural form.

Definitions

About this privacy policy :

• Account means a unique account created for you to access our service or parts of our service.
• Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) means Del West - USA, 28128 W. Livingston Ave. Valencia, CA, 91355, USA and Del West - Europe, ZI Les Vernes, 1852 Roche, Switzerland > to be put in this order in English as the head office is in the USA.
• For the GDPR, the company is the data controller.
• Cookies are small files placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website among its many uses.
• The reference countries are the USA and Switzerland. > to be added if the head office is in the USA, no? You could even remove Switzerland, couldn't you?
• Data Controller, for the GDPR (General Data Protection Regulation), means the Company as a legal entity which, alone or jointly with others, determines the purposes and means of processing personal data.
• Device means any device that can access the Service, such as a computer, cell phone or digital tablet.
• Personal data: any information relating to an identified or identifiable person.

For the GDPR, personal data means any information about you such as a name, identification number, location data, online identifier or one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social identity.

• The service refers to the website.
• Service Provider: any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to help the Company analyze how the Service is used. For the purposes of the GDPR, service providers are considered data processors.
• Usage data refers to automatically collected data, either generated by the use of the service or by the service infrastructure itself (for example, the duration of a page visit).
• Web Site means the Delwest web site, accessible from https://del-west.com.
• You means the natural person accessing or using the Service, or the company or other legal entity on whose behalf such person accesses or uses the Service, as the case may be.

Under the GDPR (General Data Protection Regulation), you may be referred to as the data subject or user, as you are the natural person using the service.

Collection and use of your personal data

Types of data collected

Personal data

When you use our service, we may ask you to provide certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• E-mail address
• First and last name
• Phone number
• Address, state, province, postal code, city
• Usage data

Usage data

Usage data is collected automatically when the service is used.

Usage data may include information such as your device's IP address, browser type, browser version, the pages of our service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the service using a mobile device, we may automatically collect certain information, including the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or access the service by or through a mobile device.

Tracking technologies and cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. The tracking technologies used are beacons, tags and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:

• Cookies. A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to tell you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our service. Unless you have set your browser to refuse cookies, our service may use cookies.
• Web beacons. Certain sections of our service and our e-mails may contain small electronic files known as web beacons (also known as "clear gifs", "pixel tags" and "single-pixel gifs") which allow the company, for example, to count users who have visited these pages or opened an e-mail and to establish other website-related statistics (for example, to record the popularity of a certain section and to verify the integrity of the system and server).

Cookies can be either "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you are offline, while session cookies are deleted as soon as you close your web browser. You can find out more about cookies in thearticle on the TermsFeed website.

We use session cookies and persistent cookies for the purposes described below:

• Necessary / essential cookies

Type: session cookies

Administered by : We

Purpose: these cookies are essential to provide you with the services available on the website and to enable you to use some of its functions. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided, and we only use these cookies to provide you with these services.

• Cookie policy / Notice of acceptance of cookies

Cookie type: persistent cookies

Administered by : We

Purpose: these cookies are used to determine whether users have accepted the use of cookies on the website.

• Functionality cookies

Cookie type: persistent cookies

Administered by : We

Purpose: these cookies enable us to remember the choices you make when using the website, such as your login details or language preferences. The purpose of these cookies is to offer you a more personal experience and to avoid you having to re-enter your preferences each time you use the website.

• Tracking and performance cookies

Type: persistent cookies

Administered by : Third parties

Purpose: these cookies are used to collect information on traffic to the website and on how users use the website. The information collected through these cookies may identify you directly or indirectly as an individual visitor. This is because the information collected is generally linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features or functionalities of the website to see how our users react to them.

For more information about the cookies we use and the choices you have regarding cookies, please see our Cookie Policy or the Cookies section of our Privacy Policy.

Use of your personal data

The Company may use personal data for the following purposes:

• To provide and maintain our service, including monitoring the use of our service.
• To manage your account: to manage your registration as a user of the service. The personal data you provide may give you access to various features of the service that are available to you as a registered user.
• For the performance of a contract: the development, compliance and performance of the contract for the purchase of products, items or services purchased by you or any other contract entered into with us through the Service.
• To contact you: contact you by email, phone calls, SMS, or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or informational communications related to contracted features, products or services, including security updates, when necessary or reasonable for their implementation.
• To provide you with news, special offers and general information about other goods, services and events we offer which are similar to those you have already purchased or enquired about, unless you have chosen not to receive such information.
• Manage your requests: to answer and manage your requests.
• For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of all or a portion of our assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which the personal data we hold about users of our services is one of the transferred assets.
• Other purposes: we may use your information for other purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our service, products, services, marketing and your experience.

We may share your personal information in the following situations:

• With service providers: we may share your personal information with service providers in order to monitor and analyze the use of our service and to contact you.
• For business transfers: we may share or transfer your personal information as part of a merger, sale of company assets, financing or acquisition of all or part of our business to another company, or during negotiations relating to such transactions.
• With Affiliates: We may share your information with our affiliates, in which case we will require such affiliates to comply with this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• With business partners: we may share your information with our business partners to offer you certain products, services or promotions.
• With other users: when you share personal information or otherwise interact with other users in public areas, this information can be viewed by all users and may be publicly broadcast to the outside world.
• With your consent: we may disclose your personal information for any other purpose with your consent.

Storage of your personal data

The Company will only retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

The Company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, unless such data is used to enhance the security or improve the functionality of our service, or we are legally required to retain such data for longer periods.

Transfer of your personal data

Your information, including personal data, is processed at the company's offices and at any other location of the parties involved in the processing. This means that such information may be transferred to - and stored on - computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

Your consent to this privacy policy, followed by your submission of this information, represents your agreement to this transfer.

The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to any organization or country unless there are adequate controls in place, including the security of your data and other personal information.

Delete your personal data

You have the right to delete or ask us to help you delete the personal data we have collected about you.

Our service may give you the opportunity to delete certain information about yourself from the service.

You can update, modify or delete your information at any time by logging into your account, if you have one, and visiting the account settings section where you can manage your personal information. You may also contact us to request access, correction or deletion of any personal information you have provided to us.

Please note, however, that we may need to retain certain information where we have a legal obligation or legal basis to do so.

Disclosure of your personal data

Commercial transactions

If the company is involved in a merger, acquisition or sale of assets, your personal data may be transferred. We will notify you before your personal data is transferred and subject to a different privacy policy.

Application of the law

In certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests from public authorities (for example, a court or a government agency).

Other legal requirements

The Company may disclose your personal data if it believes in good faith that such action is necessary to:

• Complying with a legal obligation
• Protect and defend the company's rights and property
• Prevent or investigate possible service-related wrongdoing
• Protect the personal safety of service users or the public
• Protecting against legal liability

Security of your personal data

The security of your personal data is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Detailed information on the processing of your personal data

The service providers we use may have access to your personal data. These third-party providers collect, store, use, process and transfer information about your activity on our service in accordance with their privacy policies.

Analysis

We may use third-party service providers to monitor and analyze the use of our service.

• Google Analytics

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to monitor and control the use of our service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize ads on its own advertising network.

You can prevent your activity on the Service from being made available to Google Analytics by installing the Google Analytics deactivation browser add-on. This module prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information about visitor activity with Google Analytics.

For more information about Google's privacy practices, please visit Google's privacy and terms of use page: https: //policies.google.com/privacy

• Pixel LinkedIn

Their privacy policy can be consulted at the following address: https://fr.linkedin.com/legal/privacy-policy?

• Pixel Hotjar

Hotjar is an analysis and feedback tool that helps you understand how visitors interact with your website. Using cookies, Hotjar collects data on user behavior, such as page visits, clicks and mouse movements. This information is anonymized to guarantee user confidentiality and is used to generate heat maps, session records and surveys. This information is used to improve user experience and website performance, while ensuring compliance with privacy regulations.

The privacy policy can be consulted at the following address: https://www.hotjar.com/legal/policies/privacy/

• Pixel SendInBlue

Its privacy policy can be consulted at the following address: https: //www.sendinblue.com

Email marketing

We may use your personal data to send you newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

We may use e-mail marketing service providers to manage and send e-mails to you.

• Sendinblue

Their privacy policy can be consulted at the following address: https://www.sendinblue.com

Privacy protection under the GDPR

Legal basis for processing personal data under the GDPR

We may process personal data under the following conditions:

• Consent: you have given your consent to the processing of personal data for one or more specific purposes.
• Performance of a contract: the provision of personal data is necessary for the performance of an agreement with you and/or any related pre-contractual obligations.
• Legal obligations: the processing of personal data is necessary to comply with a legal obligation to which the company is subject.
• Vital interests: the processing of personal data is necessary to protect your vital interests or those of another individual.
• Public interests: the processing of personal data is linked to a task carried out in the public interest or in the exercise of official authority vested in the company.
• Legitimate interests: the processing of personal data is necessary for the purposes of the legitimate interests pursued by the company.

In all cases, the company will be happy to help clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a legal or contractual requirement, or a requirement necessary for the conclusion of a contract.

Your rights under the GDPR

The Company undertakes to respect the confidentiality of your personal data and to guarantee you the exercise of your rights.

You have the right, under this Privacy Policy and by law if you are in the EU, to:

• Request access to your personal data. The right to access, update or delete the information we hold about you. Wherever possible, you can access, update or request the deletion of your personal data directly in the settings section of your account. If you are unable to perform these actions yourself, please contact us for assistance. This also enables you to receive a copy of the personal data we hold about you.
• Request correction of the personal data we hold about you. You have the right to correct any incomplete or inaccurate information we hold about you.
• To object to the processing of your personal data. This right exists when we rely on a legitimate interest as the legal basis for our processing and there is something about your particular situation that prompts you to object to the processing of your personal data for this reason. You also have the right to object to the processing of your personal data for direct marketing purposes.
• Request the deletion of your personal data. You have the right to ask us to erase or delete your personal data if there is no valid reason for us to continue processing it.
• Request the transfer of your personal data. We will provide you, or a third party chosen by you, with your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you have initially consented to us using or where we have used that information to perform a contract with you.
• Withdraw your consent. You have the right to withdraw your consent to the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to specific features of the service.

Exercising your data protection rights (GDPR)

You may exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will do our best to reply as soon as possible.

You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, if you are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.

You have the right to lodge a complaint with a data protection authority about our collection and use of your personal data. For more information, if you are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.

Children's privacy

Our service is not intended for persons under the age of 13. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from persons under the age of 13 without verifying parental consent, we will take steps to remove such information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires parental consent, we may seek your parent's consent before collecting and using such information.

Links to other websites

Our service may contain links to other websites which are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to consult the privacy policy of each site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will notify you by e-mail and/or by a prominent notice on our service, before the change becomes effective, and we will update the "last updated" date at the top of this Privacy Policy.

We advise you to consult this privacy policy regularly for any changes. Changes to this Privacy Policy will be effective when posted on this page.

Contact

If you have any questions about this privacy policy, you can contact us through this page of our site.